General

Ip address changed - how to in publisher

manion@ukzn.ac.za — Sat, 04 Sep 2010 14:15:20 GMT

We changed the IP address of the server. I have amended it in Administrator and Timetabler and client is working. However, when I try to access the publisher I am given the message Access Denied. I cannot locate where to change the IP address there but surely if it is changed in Timetabler it should access????

Christmas and New Years availabilty

Support — Wed, 16 Dec 2009 13:10:13 GMT

Please be advised that Technical Support will be unavailable from and including Friday 25th December 2009 and return on Monday 4th January 2010. If you have any urgent queries during this time then please email support@celcat.com.

May I take this opportunity to wish you all a Merry Christmas and a very Happy New Year

Regards

Chris Loxley-Watkins
Technical Support Manager

Browsers Supported

dmw3 — Sat, 28 Nov 2009 05:01:20 GMT

What are the current browsers supported with CelCat? IE 7& 8 work. Safari 3 & 4 work. Firefox on all platforms gives a blank window no page title showing. Camino gives a blank window but with a page title.

Is there a list of supported browsers in which OS?

Windows 7 / Office 2007

mccannj — Mon, 16 Nov 2009 12:18:34 GMT

As Windows 7 has only recently been released (public release), it has not yet been through our testing department.

Office 2007 has been tested on other windows versions and works fine.

We will make an announcement on www.celcat.net once Windows 7 has been tested

Regards,
CELCAT Technical Support
www.celcat.com
Tel: 024 7646 3489

New Support Ticket System

Support — Fri, 06 Nov 2009 16:38:16 GMT

CELCAT Technical Support will shortly be implementing a Ticket based support system. The reason for the change is to improve response times and allow us to improve the quality of service to our customers.

As part of the new system, when you email us via support@celcat.com or contact us by phone, you will be given your own ticket number that relates to your enquiry. Please use this ticket number when contacting Technical Support as it will help us locate the history of your enquiry. If you need to update us in response to an email query then please just reply to the email as normal and you will receive a confirmation email to let you know that your update has been received. If you have any questions regarding this then please email support@celcat.com or contact us on +44 (024) 76 463489

Kind regards

Chris Loxley-Watkins
CELCAT Technical Support Manager

Support for Windows 2008 and SQL 2008

Chris — Thu, 06 Aug 2009 11:06:47 GMT

Windows 2008 and SQL 2008 are now fully supported in version 6.4.77.8 onwards.

This version can be downloaded from here

Regards

CELCAT Technical

Advanced rollover tool for CELCAT 6.4.75.x.

Support — Fri, 05 Jun 2009 17:23:14 GMT

A new timetable rollover tool has been added to our software downloads page (on Misc downloads section). Please note this is for 6.4.75.x timetable builds, for any databases with large amounts of CELCAT Attendance data (previously known as SAT) for efficient rollover.

For more details please visit our downloads page http://www.celcat.net/Support/Downloads/tabid/81/Default.aspx

Regards
CELCAT Technical Team

Polyvision Roomwizard / Digital Room Signage

egarcia — Wed, 03 Jun 2009 17:33:08 GMT

Hi all,

I am looking at displaying timetable information outside rooms in a digital format (currently paper changed on a monthly basis) and have seen in the celcat docs that there is an integration potential between polyvision corp screens and celcat.

I wondered whether anyone who was using this system would be willing to share their experiences of it?

Our longer term strategy is also to look at linking room access / swipe card entry to booked timetable events but I think this may be a longer project.

Any help will be much appreciated.

Thanks!

Server 2008 support

space — Fri, 29 May 2009 09:28:20 GMT

Can you tell me if Celcat 6.4 can be installed on Server 2008?

New install - Access denied

wayneratcliffe — Thu, 16 Apr 2009 16:26:50 GMT

I have just installed Celcat 6 on an XP box with SQL express

There is no Domain (that can be used) and Novell client is installed on some client systems. I followed the DCOM settings from the document: created a local account (member of Admins) set this to start CTT server (also added this as a local admin user on client machine). File & printer is installed, Made sure System , everyone and Anonymous user is assigned as specified in Dcom settings

At present the firewall is switched off

I still get access denied when I try to register a server using admin program on the client machine

The only way I can successfully register a server is to: Create with an account on the server 9same account & password) as I login on client machine.

I thought Dcom was supposed to use the account that has been set to start the server?

What I have done wrong or misunderstood from the instructions?

Thanks